Morning Concurrent Sessions

Engaging the Organization: Transparency in a Web 2.0 Environment
Moderator: Alan Balutis
Panelists: Steve Ressler (GovLoop), Dan Mintz, Shaun Khalfan (YGL)

This session will offer first-hand case illustrations and an exchange of views on the benefits of organizational transparency and how it can be improved through a variety of Web 2.0/social media tools and techniques (e.g., GovLoop), and how to benefit from increased involvement of young professionals (for example, collaborating with young government leaders).

Engaging the Organization: Managing & Measuring Shared Responsibilities
Moderator: Thomas F. Dungan (Management Concepts)
Panelists: Kathe Callahan (Rutgers-Newark), James (Jed) Kee (GWU), Phil Kangas (GT)

This session will focus on how public sector organizations share accountability for joint undertakings, through use of collaborative goal-setting and compatible performance measures.

Engaging the Organization: Cultivating & Leading a Network Culture
Moderator: Linda Washington (USDOT)
Panelists: Lynn Sandra Kahn (FAA), Ken Matwiczak (University of Texas), Kitty Wooley (US Dept. of Education)

This session will offer first-hand case illustrations – including performance and cost effectiveness measurement approaches - on how public managers are effectively reaching out beyond their own organization boundaries to find synergies and collegial partners to work together on a common cause.

Luncheon & Speaker
“Public Support for Government” - Bob Lavigna (PPS) & Joshua Joseph (PPS)

While there is no shortage of data about public support for the federal government, there are some big gaps in knowledge. Current studies tend to focus either very broadly on trust and government or narrowly on customer satisfaction in specific agencies. Rarely are both studied together, making the results less useful than they could be. The State of the Public Service initiative aims to connect the dots, maximizing public/customer data to inform agency leaders and improve decision making. Join us for an engaging discussion of opportunities and challenges in measuring agency performance and public support, informed by recent results from a Gallup/Partnership study.

Afternoon Concurrent Sessions

Engaging the Public: Transparency in a Web 2.0 Environment
Moderator: John Sindelar (EDS)
Panelists: Don-Terry Veal (Auburn U), Charles Garofalo, Lisa Beutler (California State University), Maja Holmes (WVU)

This session will offer first-hand case illustrations and a variety of viewpoints on the benefits of transparency for involving the citizenry—locally, state-by-state, and nationally—and how it can be improved through a variety of Web 2.0-social media tools and techniques.

Engaging the Public: Citizens Weigh In on Government Performance
Moderator: Kathryn Kloby (Monmouth U)
Panelists:Earl Mathers (Gallatin Co. MT), Jane Kusiak (Council on Virginia's Future), Denise Clayton Delahanty (Gallup)

This session will explore the value of providing citizens with opportunities to weigh in on government performance. It also will offer first-hand case illustrations on how the public has increasingly become involved in community planning and better-informed on progress and results. This session also includes a discussion of national trends and state and local efforts designed to increase transparency, provide meaningful performance information to the public, and deliver services that meet citizen expectations.

Engaging the Public: Building Citizen Trust & Support
Moderator: Percy Thomas (Graduate School)
Panelists: Frank Anechiarico (USAF Academy & Hamilton College), Casey Wilson, Tim Sommella (YGL)

This session will include first-hand case illustrations on current approaches that build trust by considering the connection between trust and civic engagement, paradoxes associated with building trust, management of both tasks and relationships, and the balance of intention and action across a variety of stakeholders’ perspectives--including young government professionals.

Transformation Workshops
Government, nonprofit, and industry presenters will share a range of techniques now in use at different levels of government and other public sector settings in separate breakout rooms. Conference attendees will be able to choose from several highly interactive sessions that tackle a wide spectrum of challenges including chief human capital officers addressing collaborative activities that lead to significant change in organizational behavior and performance; Gov 2.0 strategies for working across organization boundaries, involving the young professional community and increasing the public’s access and opportunity to participate; among other topics.

Workshops by the Center for Transformation and Strategic Initiatives (CTSI)

Sustaining Transformation Change
This workshop will feature two members of the CTSI family of associates and two clients working with the CTSI team. They will share approaches they have used to initiate strategic change efforts aimed at transforming their federal government organizations, including how these initiatives increase transparency, accountability and trust in government. Conferees will have ample opportunity to question the subject matter experts and explore how to tailor these collaborative approaches to their own organizations and networks.

Moderator: Steve Benowitz, Lead Executive Fellow & Principal, Center for Transformation and Strategic Initiatives & Pacific Western Consulting
Speakers: John Howard, MD, MPH, JD, LLM, Director, National Institute for Occupational Safety and Health;
Tajr Hull, Program Manager, Fleet and Aircraft Replacement and Division Chief, Program Services and Outsourcing, National Oceanic and Atmospheric Administration (NOAA) Office of Marine and Aviation Operations; Bonnie Morehouse, Consultant

Transforming Organizations through Collaboration
This workshop will feature representatives of two consulting firms and selected federal officials, including a panel of Chief Human Capital Officers (CHCOs), who will address collaborative activities that lead to significant change in organizational behavior and performance - and in the process, increase trust in government. Conferees will have ample opportunity to question the subject matter experts and explore how to tailor these collaborative approaches to their own organizations and networks.

Moderator: John Salamone, Senior Consultant, Federal Management Partners
Speakers: Rick Hastings, Deputy CHCO, Treasury
Reginald Wells, CHCO, Social Security Administration

Workshops by GovLoop and NAPA

Building Trust in Government Transparently
In just over a year, GovLoop has become the premier online community where people in and around government connect to share information and ideas. Now boasting more than 20,000 members from federal, state, local and international government, nonprofit and academic institutions as well as government contractors, GovLoop embodies President Obama's call for greater openness, transparency and collaboration. Moreover, GovLoop is not just a social network, it has become an essential resource - a knowledge network - where government employees are assembling online to solve common challenges and share best practices in real-time. The site boasts acquisition and human resources groups - each with over 300 members - and discussion forums that regularly garner 15-20 comments on a variety of topics from leadership lessons to emergency communications to great books.

In this highly interactive workshop, you will:
• Learn more about this new resource - its impetus, implementation and early impact
• Experience a live tour of the GovLoop community and view member activity
• Explore the potential for GovLoop to foster collaboration in your organization and reach out to other stakeholders and the public.

Getting Government Innovators to Collaborate Online
Openness, collaboration, and participation are quickly becoming key aspects of modern public-sector management. The National Academy of Public Administration, a non-profit, Congressionally-chartered organization dedicated to tackling government's complex management challenges, has launched the Collaboration Project, a consortium of leaders in government who share ideas, examples and insights on the adoption of collaborative technologies in the field of public governance. This session will present some of the most exciting case studies that the Collaboration Project has collected, and present a discussion of the opportunities and challenges inherent in moving to a new model of "Government 2.0.”

Workshops by the Graduate School

Plenary Session (2):
Overview of Working Groups and Agenda-Building Sessions - Matt Rankin & Carrie Blustin

"Building Sustainable International Collaborations"
Moderator: Steve Benowitz (CTSI)
Speakers: Myra Shiplett, John Handy (USAF-retired), Enrique Rueda-Sabater (Cisco)

This Plenary Session will highlight the international consulting work of four members of The Center for Transformation and Strategic Initiatives. CTSI is a non-profit organization of highly regarded former senior government executives and practice-oriented academic specialists in public management who have joined together to help public managers understand how to transform existing into preferred conditions. Its subject matter expertise is very broad, with members drawn from U.S. and international institutions, and with clients located in the U.S., Europe, the Middle East, the Far East, and Latin America. The Center has found that by drawing upon the expertise of its members, it can provide clear and workable solutions to long-term strategy development and implementation, and build international collaboration among members and clients to develop and share sustainable solutions for long-term public sector planning.

Morning Topical Working Groups

Strengthening Intra- & Interagency Collaboration
Facilitator: Russ Linden
Subject Matter Experts: Earl Mathers (Gallatin Co. MT), Marv Pichla (ThumbWorks!), Meghan Rasmussen (LMI)

This session will identify the key hurdles to intra- and inter-agency collaboration, offering case examples that illustrate methods, tools, and strategies for overcoming any of those hurdles and concluding with some lessons learned from the speakers own experiences, and those of conferees as well.

Strengthening Inter-governmental Collaborations
Facilitator: Pat Atkins (GWU)
Subject Matter Experts: Josh Franzel (ICMA-SLGE), Seth Grossman (Rutgers-Newark), Maja Holmes (WVU)

This session will explore how state and local governments can continue to provide important services at a time when budgets are tight and many in their workforces are nearing retirement, other collaborations between state and local government and state government and a public university that help guide collaborations of other government entities and a collaborative process for developing a local building ordinance (in Taos NM) that offers lessons learned in managing relationships between consultants and town officials in facilitating collaborative policy-making.

Building More Effective Public-Private Collaborations
Facilitator: Carroll Thomas, (DOC)
Subject Matter Experts: Tom Murray (EPA), Ben Vickery (DOC-NIST), Dan Pitkin (DOC-NIST), Rachel Newman (SBA)

This session will engage the attendees in a discussion about how to build trust and navigate the maze of federal program missions to reach the ultimate goal of strategically integrating programs and services to reach a higher level of customer service. Subject matter experts will briefly share how their organizations built their collaborations and achieved illusive results. For example, one case illustration will highlight how several federal agencies have collaborated with local communities to help small businesses improve their performance, reduce energy use, improve their environmental performance all while saving money.

Building a Culture of Collaboration
Facilitator: Aleks Zelenovic (Sapient)
Subject Matter Experts: Paul O'Connell (Iona College), Daniel Forrester (Sapient), Keith Nelson (former CHCO at HUD)

This session will explore how today's public sector organizations are approaching problem solving – particularly where challenges and best pracitce responses cross organizational boundaries. This includes bridging the world of data and meaning and transforming relationships by introducing new ways to create dialogue and foster collaboration (e.g., through use of the Compstat/Citistat approach and other tools and techniques modeled at the state and local levels).

Luncheon: The Role of Continuing Education & Training in Professional Public Management - Jerry Ice (Graduate School)

Report-Out from Morning Work Groups & Voting - Tracy Haugen & Erin Dugins, Deloitte

Remarks by Dr. Jerry Ice, will focus on training and professional public management opportunities already available through a multi-institutional, nationwide learning community that can be further leveraged to aid in strengthening trust in government.

Next the report-out from morning working groups led by conference community-building process facilitators from Deloitte will summarize and help frame potential action items from earlier sessions and pre-conference networking activities—blogs, wikis, and podcasts—as well as from real-time, online contributions from remote participants. At this time, conference attendees will vote on which of these themes and potential action items should be given priority consideration during the three afternoon agenda-building sessions to follow.

Afternoon Agenda-Building Groups
Conferees will continue to meet in topic-driven groups to develop relevant elements of a management agenda intended for the new Administration and state and local leaders. These work-group efforts will culminate in a final plenary session that will consider recommendations for moving forward. Also, participants will leave with related hard-copy and electronic takeaways to help continue the dialogue in the months ahead.

Build a Performance Accountability Agenda
Facilitators: Tim Barnhart (FMP), Aleks Zelenovic (Sapient)
Subject Matter Experts: Kathe Callahan (Rutgers-Newark), Kathryn Kloby (Monmouth U), Andy Krzmarzick (GS), Howard Risher, Ron Wince (Guidon)

Facilitators and subject matter experts will provide initial thoughts on performance accountability challenges and opportunities, both from conferee report-outs and their own experiences. They also will help participants identify relevant near- and long-term outcomes and actionable steps to make inroads in these areas. Top recommendations will be captured electronically and posted on the conference wiki, and each group will report on their findings and receive feedback from the overall group later in the day.

Building an Inter-Institutional Collaboration Agenda
Facilitators: Russ Linden
Subject Matter Experts: Myra Shiplett, Dan Mintz, Roz Kleeman (CEC), Peter McHugh (DOT), Lisa Beutler (Cal State University, Sacramento)

Facilitators and subject matter experts will provide initial thoughts on inter-institutional collaboration challenges and opportunities, both from conferee report-outs and from their own experiences. They also will help participants identify relevant near- and long-term outcomes and actionable steps to make inroads in these areas. Top recommendations will be captured electronically and posted on the conference wiki, and each group will report out on their findings and receive feedback from the overall group later in the day.

Building a Training & Professional Development Agenda
Facilitators: Robert Tobias (American U), Paul Posner (GMU)
Subject Matter Experts: Howard Balanoff (TSU), Marilyn Balanoff (TSU), Jennifer Homer (ASTD), Charles Maloney (Management Concepts), Percy Thomas (Graduate School)

Facilitators and subject matter experts will provide initial thoughts on training and professional public management challenges and opportunities, both from conferee report-outs and from their own experiences. They also will help participants identify relevant near- and long-term outcomes and actionable steps to make inroads in these areas. Top recommendations will be captured electronically and posted on the conference wiki, and each group will report out on their findings and receive feedback from the overall group later that day.

Plenary Session (3)- Building an Agenda to Strengthen Trust at all Levels of Government - Working Group Feedback and Exchange and Voting on an Agenda Moving Forward
Facilitators: Tracy Haugen (Deloitte), Erin Dugins (Deloitte)

This session will briefly discuss the conferees’ top recommendations that were captured electronically and posted on the conference wiki. Conference attendees will "vote" again on these recommended actions by texting on their mobile phones. If time permits, breakout groups may reconvene before the closing session to begin mapping out high-level implementation strategies for near-term actions. As part of the post-conference follow-on effort, the more detailed working group "reports" may be available via webcast for wider audience viewing. Findings and more detailed action plans will be available on the conference wiki for follow-up discussions.

Closing Session
Warren Master, Paul Posner

This closing session will wrap up the proceedings, highlighting next steps going forward, requesting formal feedback from attendees (including completion of an evaluation instrument) and offering thanks to all who made the 2-day event possible.